Terms of Service

Welcome to ShiftRobin. These Terms of Service ("Terms") govern your use of the ShiftRobin website and platform (the "Service"), operated by ShiftRobin ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, don't use the Service.

1. What ShiftRobin does

ShiftRobin is a priority-weighted SMS dispatch tool for filling open shifts. You upload a roster of workers, create a shift, and we contact eligible candidates one at a time by text message until the shift is filled. We are not a scheduling system, a payroll provider, an employer, or a labor marketplace. We are infrastructure between you and people who already work for you.

2. Who can use it

• You must be at least 18 years old.
• You must be using the Service for legitimate business purposes — your own organization's shift coverage, not for third-party recruitment, telemarketing, or any form of unsolicited mass messaging.
• You must have authority to bind the organization you're signing up on behalf of.
• The Service is offered in the United States and Canada (excluding Quebec at this time — see the Quebec section below).

3. Your account

• You're responsible for keeping your password and any other credentials secure.
• You're responsible for anything done through your account, including actions by users you invite.
• You agree to provide accurate information at signup and to keep it current. If you tell us your billing address is outside Quebec and then later operate from Quebec, that's a material breach.
• Notify us promptly if you suspect unauthorized access.

4. Worker consent — your responsibility

Before adding any phone number to your ShiftRobin roster, you must have express, documented consent from that person to receive SMS messages about shift offers. This is not optional — it's required by the Telephone Consumer Protection Act (TCPA) in the United States and Canada's Anti-Spam Legislation (CASL) in Canada. You represent and warrant that every worker on your roster has given you that consent and that you can produce proof if asked.

We honor STOP / ARRET / HELP / AIDE / INFO replies automatically — that's our part. Getting permission to text them in the first place is your part.

5. Acceptable use

You agree not to use the Service to:

• Send messages to anyone who hasn't consented to receive them from you;
• Send marketing, promotional, political, or fundraising content (this is a dispatch tool, not a marketing platform);
• Send anything illegal, threatening, harassing, defamatory, fraudulent, or otherwise objectionable;
• Attempt to reverse-engineer, scrape, probe, or stress-test the platform beyond normal use;
• Resell or repackage the Service without a written agreement;
• Circumvent regional restrictions (see the Quebec section).

We may suspend or terminate accounts that violate this section without notice. Carrier complaints (high STOP rates, spam reports) are a fast lane to suspension because they damage deliverability for every other operator on the platform.

6. Quebec

ShiftRobin does not currently support operators based in Quebec or dispatch to workers with Quebec phone numbers (NPAs 367, 418, 438, 450, 514, 579, 581, 819, 873). Quebec's Charter of the French Language (Law 25 / Bill 96) requires full French-language compliance that we haven't yet built. Signing up while operating in Quebec, or using the Service to dispatch to Quebec workers after agreeing not to, is a material breach.

We'll open the Quebec market once we ship Bill 96 support. Email hello@shiftrobin.com if you'd like updates.

7. Billing

• Pay-as-you-go is the default. Charges accrue to your in-app account balance as you fill shifts ($2.50 per filled shift). You top up the balance via credit card in increments you choose; minimum top-up is $20.
• Subscription tiers (Starter, Pro) are monthly. Subscription charges prorate by day; cancelling stops further accrual but doesn't refund the current period.
• Top-up payments are non-refundable once placed. Unused credit remains on your account until consumed or until your account is closed (after which it expires per applicable law).
• If your balance reaches zero, the Service will refuse to dispatch new shifts until you top up.
• SMS, card processing, and other third-party fees are passed through at cost or rolled into the pricing as disclosed at signup. We're not in the business of arbitraging underlying carrier costs.
• Taxes (GST/HST/PST/state sales tax) are added at checkout based on your billing address.

8. Intellectual property

We own the ShiftRobin platform, software, name, and trademarks. You own your data — your roster, your shifts, your dispatch history, your messages. We process your data only to provide the Service and as described in our Privacy Policy.

9. Service availability

We aim for high availability but don't promise zero downtime. We may perform maintenance, deploy changes, or experience outages — particularly during alpha. Carrier-level filtering and SMS deliverability are outside our direct control and best-effort.

10. Termination

You may close your account at any time via the in-app settings. We may terminate or suspend an account for: (a) material breach of these Terms; (b) unpaid balance after reasonable notice; (c) carrier-level abuse complaints; (d) legal requirement. On termination, your right to use the Service ends; we retain data as described in the Privacy Policy.

11. Disclaimers and liability

The Service is provided "as is" and "as available". We disclaim all warranties to the maximum extent permitted by law — fitness for a particular purpose, merchantability, non-infringement, and any implied warranty.

To the maximum extent permitted by law, our total liability to you for any claim arising from your use of the Service is limited to the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100. We aren't liable for indirect, consequential, incidental, or punitive damages — lost profits, lost goodwill, lost data, business interruption, etc.

Some jurisdictions don't allow these limitations. In that case, our liability is limited to the maximum extent the law allows.

12. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from: your use of the Service in violation of these Terms, your violation of any law, your violation of any third party's rights (including workers' consent rights under TCPA / CASL), or your content.

13. Governing law

These Terms are governed by the laws of the Province of Ontario, Canada (excluding conflict-of-laws principles). Any dispute that isn't resolved informally goes to the courts of Ontario, Canada, and you consent to that jurisdiction. If you're in a jurisdiction with mandatory consumer-protection venue rules that override this, those rules apply instead.

14. Changes

We may update these Terms. If we make material changes, we'll notify you by email or in-app notice at least 14 days before they take effect. Continued use after the effective date is your acceptance of the updated Terms.

15. Contact

Questions? Email hello@shiftrobin.com.